Terms of service
(1) Introduction
Please read these terms and conditions carefully before using the Steel Vintage website, which is operated by Steel Vintage Limited.
By accessing and/or using this website, you agree to be legally bound by these Conditions.
If you have any other queries on how to use this site, please call us on +44 (0) 1454 413 329. You can also email us at sales@steelvintage.com with your query.
(2) Interpretation
The definitions and rules of interpretation in this clause apply to this Agreement.
‘you/Buyer/User/customer’ means a user of the Website;
‘Steel Vintage and ‘we/us/our’ mean Steel Vintage Limited;
Bespoke/Made to Order: Goods that are made specifically for you in the colour/material/size of your choosing upon receipt of your order.
Clearance Item/Ex-Display Item: a product that is sold at a reduced price to that advertised on our website as a direct consequence of showroom or warehouse clearance.
Good(s): any furniture that are advertised on our website
Product(s): this has the same meaning as Good(s).
UK Mainland: this is the island of Great Britain and excludes Northern Ireland and any British islands that are geographically separate from the island of Great Britain.
(3) Receipt of Order Confirmation
You will receive an order confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact sales@steelvintage.com, so that we may investigate and confirm that your order has been placed successfully.
(4) Payment & Ownership of Goods
(4a) Steel Vintage takes full payment in advance for all orders of standard items. For bespoke orders, a deposit of 75% will be taken in advance, if requested, and the remaining balance will become due once the order is complete and ready for delivery.
(4b) The goods remain the property of Steel Vintage until you have paid for the order in full and received delivery into your address. Full payment is required before dispatch of goods. We will contact you once your furniture is ready to be dispatched from our workshop and at this time the balance of any monies due will be payable. Delivery dates can only be confirmed once we have received the balance of any monies due in cleared funds.
(4c) We accept BACS, Paypal or Debit/Credit card. Cheques are not accepted.
(5) Prices
Prices are as set out on the website and are subject to VAT at the current rate. We reserve the right to alter prices at any time.
It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
(6) Portrayal of products
While every effort has been made to portray items accurately, slight variations may occur.
All measurements quoted are approximate and the reproduction of colours is as accurate as photographic and publishing processes will allow.
Please note there may be variations in colours dependent on the calibration and settings of individual screens.
(7) Availability
All items are subject to availability.
We will inform you as soon as possible if goods you have ordered are not available.
(8) Cancellation/Returns
(8a) Furniture that is bespoke/made to order is not subject to distance selling regulations and is therefore non-returnable. However you are entitled to cancel your contract providing you act within 2 working days of placing your order via the website, telephone or in store.
If you wish to exercise this right please email sales@steelvintage.com or call us within the specified time frame.
(8b) After the 2 day cancellation period we have no further obligation to take back these Goods, though may do so with the addition of a 25% restocking fee plus any other delivery or collection fee incurred. This is entirely at our discretion.
(8c) Any deposit paid to reserve a production slot, up to the value of 25% of the order, will be non-refundable if you choose to cancel the order.
(8d) Ex-display/clearance stock is sold-as-seen and is non-returnable.
(9) Delivery
(9a) Once your order balance has been paid in full and all items are ready for delivery you will be contacted by a member of staff. They will inform you about the soonest delivery date to your area, and will book in a mutually convenient delivery date and time slot with you.
(9b) We will deliver your order to any UK Mainland address. Delivery charges will vary depending on your location in the UK Mainland, but will be indicated at the time you place your order with Steel Vintage.
(9c) Our delivery team will make every effort to deliver within the time slot provided. The delivery date and time slot is an estimate that is given in good faith. Should we find that the estimate is incorrect we will endeavor to inform you using the contact details that you have provided when placing the order.
(9d) You must ensure that access is suitable for the delivery of the goods into your desired location. Cancellations of this sales agreement cannot be accepted on the basis that access to your desired location is not possible (eg. Doorway too small, unable to manoeuvre furniture due to space restrictions, narrow loft access, unable to park van due to road inaccessibility. This list is not exhaustive.), subject to your general right of cancellation under the cancellation clause set out above.
(9e) Our standard delivery only covers delivery through a ground floor or basement entrance that has clear access to a front or back door entrance point; and go up to a first floor level (without any access restrictions within the staircase) if no elevator access is available. Any special delivery instructions must be noted at the point of purchase and any extra charges that may be incurred to ensure delivery into your property are to be paid by you, the customer.
(9f) Our furniture can be large and very heavy, and due to health and safety grounds we may require to have an order delivered by more than our standard 2-man team. If access is severely restricted a window delivery may be required, and in some cases a crane must be hired to be used to lift the furniture through a window. It is your responsibility to inform Steel Vintage of any access restrictions so that we may advise you of any potential charges prior to the order being confirmed.
(9g) If we attempt to make delivery on the date and time slot that you have accepted and no one is present to accept delivery of the goods, you will incur a repeat delivery charge. This charge will be applied even if no original delivery cost was charged. This repeat delivery charge will also apply if you cancel an agreed delivery date and time slot less than 48 hours prior to the agreed date.
(9h) If specialist equipment (such as a crane) was hired on a delivery date and time slot that you have accepted and no one is present to accept delivery of the goods, you will incur a repeat hire charge for the equipment to be re-hired for your next delivery. This re-hire charge will also apply if you cancel an agreed delivery date and time slot less than 48 hours prior to the agreed date.
(9i) If your goods remain at our warehouse for more than 2 weeks, during which time you fail to accept delivery/redelivery (despite Steel Vintage having contacted you to do so), you will incur storage charges of £25 per week, per cubic meter. If no effort is made to accept delivery of your goods then Steel Vintage reserves the right to cancel your order and retain up to 50% of the order value.
(9j) Time of delivery is not of the essence in this Agreement. We will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by you through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Steel vintage or delay due to any reasonable rescheduling of delivery.
(9k) In the event that you would like to have Goods delivered to a location outside of the UK Mainland we can deliver to any shipping company or port on the UK Mainland if you arrange for the onward shipping. It is your responsibility to check the condition of the Goods at the location where we deliver (this can either be you personally, a representative of the shipping company, a relative or an employee of yours). Liability for the Goods becomes yours when the Delivery Note is signed either by you or your agent.
(9l) All Products must be signed for on delivery by an adult aged 18 years or over unless otherwise agreed.
(10) Short Delivery, Faulty or Damaged Goods
(10a) Steel Vintage are dedicated to your satisfaction. Should an incorrect item be delivered, or there is a fault with an item you have ordered then please contact Steel Vintage immediately and we will ensure the issue is resolved. In the case that a replacement has to be ordered then the replacement will be delivered to the original delivery address and the original lead time may re-apply. Steel Vintage will advise you further.
(10b) Cosmetic/Transit Damage:
A standard delivery service includes the delivery team unwrapping the goods from their protective packaging. At this point we request that you inspect the goods for any transit damage. If you find that there is any transit damage then this must be noted on the delivery sheet by you. The delivery team will also take any photographs if there is any visible damage, which will be passed on to Steel Vintage. If, for any reason, the delivery team are unable to take photos then we may require you to take photos to send to us. We recommend that you keep the goods in your property and Steel Vintage will contact you to resolve the issue. If transit damage was not noted at the point of delivery then you will have to report any transit damage to Steel Vintage within 48 hours of receiving the delivery.
If you choose not to have the goods unwrapped (and you would like to keep them boxed), or the goods were delivered with a delivery service that does not include unwrapping, then you will have to inform Steel Vintage of any transit damage within 48 hours of receiving the delivery. Claims for transit damage will not be accepted outside of this time period. We will also request photographs of any visible damage to be provided to Steel Vintage.
(10c) We do not accept claims for cosmetic/transit damage caused once the goods are outside of the notice periods laid out in points 10a & 10b above, and once the goods are outside of Steel Vintage control.
(11) Lead times
(11a) For made to order furniture there is an average lead time of 6-10 weeks. The lead-time is the number of weeks we expect your order take to make based on our existing production schedule. After your order is completed it will be delivered to you usually within 7 to 14 working days depending on your location or availability.
(11b) For clearance or ex-display furniture then please check with Steel Vintage for the lead time. In most cases the furniture can be delivered within 7 to 14 days, however this can be longer depending on the availability of that product at the time of ordering.
(11c) Lead Times during November & December
During these months we can become extremely busy and so we advise to contact us with your order requirements as soon as possible to ensure a pre-Christmas delivery. Our couriers generally work up until the 22nd December and possibly between Christmas and New Years Eve. Please contact us for availability during these times.
(12) Storage
Steel Vintage reserves the right to charge for extended periods of storage where it has not been agreed prior to production of your order. Charges will be discussed on an ad hoc basis.
(13) Liability disclaimer
Steel Vintage’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Steel Vintage to the customer. Steel Vintage shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Steel Vintage by statute. Steel Vintage cannot accept any liability for a failure to comply with instructions specifically stated on the Website or in any printed documents. Steel Vintage does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. Your statutory rights are not affected by this statement.
Steel Vintage endeavours to check the accuracy of the information on this site. However, Steel Vintage does not warrant that such information will be error-free and the user acknowledges that information, products and services published on this website may include inaccuracies and typological errors.
(14) Website
Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed.
Steel Vintage shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.
Steel Vintage shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.
(15) Copyright
All text, images, information and content is owned by Steel Vintage Limited and may not be copied or reproduced without the express written consent from Steel Vintage Limited.
(16) Security
Our secure server software encrypts all of your personal information, including name, address and credit card details. Information remains scrambled whenever it is transmitted over the web.
(17) Data Protection
We reserve the right to keep all customer contact details on Steel Vintage ordering system for the process of fulfilling your order and informing you of any relevant information pertaining to your order and information from Steel Vintage. We will only pass your details onto other companies that require your information to be able to fulfil your order (such as the delivery company). Steel Vintage does not sell your data, and we will take all reasonable steps to ensure all information remains confidential.
Please see our Privacy Policy page for further information.
(18) Jurisdiction
This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.
(19) Legal identity
Steel Vintage is the trading name of Steel Vintage Limited.
The site is owned and operated by Steel Vintage Limited. Registered in England and Wales, company number 7571425.
The registered office is Unit 20 Cooper Road, Thornbury, Bristol BS35 3UW
VAT number GB 150 5023 59